Contact us
Our friendly Customer Service staff are available anytime between Monday to Friday to assist you with your enquiries
Our Customer Service team are available and can be contacted by:
- Completing an online Customer Service request form; or
- Calling 9707 9000 to speak to Customer Service staff (24 hours, 7 days a week)
Our Customer Service Centres are open:
Monday to Friday 10am to 3pm
Contact
Our friendly Customer Service staff are available anytime between Monday to Friday to assist you with your enquiries.
- Phone: 9707 9000 (24 hours, 7 days a week)
- Fax: 9707 9700
- Email: council@cbcity.nsw.gov.au
- ABN: 45 985 891 846
- Postal address: PO Box 8 Bankstown NSW 1885 Australia
If you speak a language other than English and need help understanding a Council matter, letter, report or other correspondence, you can contact Telephone Interpreting Service (TIS National) 131450.
Bankstown Customer Service Centre street address
Campsie Customer Service Centre street address
People with disability
If you are deaf, or have a hearing or speech impairment, contact Council through the National Relay Service. You will need to provide them with our number: 02 9707 9000.
Customer Service Charter
The City of Canterbury Bankstown is committed to being a customer focused organisation that maintains the highest standards of service at all levels. This Customer Service Charter sets out:
• Our commitment to you;
• Our service standards;
• Our expectations; and
• Our feedback process.
Download the Customer Service Charter .